Here are some frequently asked questions that we receive. We hope you find them helpful. If you need more information, please don’t hesitate to contact us. We are here to assist you!
Are sheets and towels available in the apartment?
Certainly! In our apartments, you will find the beds dressed with clean and fresh sheets, ready for you to relax and rest. Additionally, we provide a complete set of bath towels for each guest, including small and large towels. Everything will be prepared for your arrival!
Where do I pick up the keys to the apartment?
The key collection process is very simple! Each apartment has a secure key box where you will find the corresponding key. Prior to your arrival, we will send you a message with the code and necessary instructions for check-in. This way, you can enter the apartment at your convenience, ensuring your comfort.
What time can I access the apartment and when do I have to check out?
To ensure that the apartments are pristine for your arrival, check-in is available from 12-1 PM, depending on the cleaning schedule. Check-out should be done by 10:00 AM to facilitate the cleaning and preparation process for the next guests.
How do I pay for the reservation?
To secure your reservation, a 50% payment of the total rental cost is required. You can make the payment securely via credit card, Bizum (+34 633 143 049), PayPal, or bank transfer. Our website uses the HTTPS payment protocol to ensure the security of your data during transmission. Upon your arrival and key handover, you will be required to pay the remaining balance of the reservation. We accept payments in cash, bank transfer, bank deposit, Bizum, or PayPal.
What is the maximum capacity of people per apartment?
For your convenience, the maximum capacity in our two-bedroom apartments is four adults, while in the one-bedroom apartments, it is two adults. Please note that we consider children from the age of 12 as adults, but you can accommodate a child under the age of 12 without affecting the maximum capacity. Come with your family and feel at home!
Are pets allowed?
We accept pets! Please contact us to obtain authorization before your arrival. We apply an additional cleaning fee based on the season and size of the pet. Pet admission is subject to the availability of suitable apartments. Without our prior authorization, pets will not be allowed.
On what dates is the swimming pool open?
Enjoy a refreshing dip in our swimming pool! Our pool will be open from May 1st to September 30th. It is a communal pool, free of charge for all our guests, and is located in a charming complex with a beautiful green area in front of the apartments. Take the opportunity to relax and cool off during your stay with us!
How can I cancel a booking?
Cancellation is free up to 15 days before arrival unless otherwise stated in writing. Please contact us to cancel through the channels indicated on our website. We will handle your request promptly. We are here to assist you, so feel free to contact us for any questions or more information. We will be delighted to assist you!
Do the prices indicated on the website include VAT?
Certainly! All prices listed on our website already include VAT and any other applicable taxes. We want to ensure transparency and avoid surprises when making the payment. What you see on the website is exactly what you will pay, with no hidden charges or additional costs. This way, you can enjoy our services without any worries. We are committed to your satisfaction!
Can I choose the location of the apatment?
Certainly! We want to make your stay as enjoyable as possible, so if you have any location preferences, please let us know at the time of booking. We will do our best to accommodate your preferences and assign you an apartment that suits your needs, although this will be subject to availability. Your satisfaction is our priority, and we will work to ensure your comfort and make sure you enjoy your stay to the fullest. We are here to assist you!
Is there any transfer service available from/to the airport?
Of course! We are delighted to offer you our airport transfer service. To make a reservation, simply contact us. Click here.
If you have any other questions, please do not hesitate to contact us.